Desktop help
Desktop guides
New to SoraFiles Desktop? These short guides explain what it is and how it works with your file manager.
Installing Desktop
Download the installer for your operating system from Downloads. Verify the published SHA-256 checksum before opening it. Desktop does not update itself automatically.
Windows SmartScreen
The current Windows installer is distributed unsigned, so Microsoft Defender SmartScreen may say that Windows protected your PC. After verifying the SHA-256 checksum and confirming that you downloaded the installer from the SoraFiles release page, select More info, then Run anyway. A publisher warning may continue until SoraFiles ships a certificate-signed installer.
Opening SoraFiles on macOS
macOS may block SoraFiles the first time you open it. If you downloaded it from sorafiles.com, follow these steps:
- Open the DMG, drag SoraFiles Desktop to Applications, then try opening it once.
- Open System Settings, select Privacy & Security, and scroll to the message about SoraFiles Desktop.
- Select Open Anyway, then confirm Open when prompted.
This allows SoraFiles on this Mac only. If macOS says the app is damaged or will harm your computer, do not override that alert. See Apple’s opening instructions.
Trial and activation
Your free 7-day trial begins automatically when you first open SoraFiles Desktop on Windows, macOS or Linux. Connect to finish trial setup; waiting to connect does not extend the trial. To continue after the trial, choose License → Activate License and paste the key from your purchase email. File processing works offline after setup. Setup, activation and subscription renewals need an internet connection. A Lifetime license continues to work offline after activation.
Can't find your license email?
Check the inbox for the email address used at checkout, including Spam or Junk. Look for “Your License Key is Ready” from noreply@dodopayments.com. If it landed in Spam, mark it as not spam. If you still cannot find it, contact us for help.
Cancel or change your subscription
Monthly and annual plans renew automatically until you cancel. You can cancel anytime from SoraFiles Desktop:
- Open SoraFiles Desktop and choose License.
- Select Manage or cancel subscription. The secure Dodo Payments portal opens in your browser, already signed in.
- Choose Cancel at next billing date to keep using Desktop until the end of the period you have paid for. Cancel now ends it right away.
You won't be charged again after cancelling. The same portal shows your invoices and lets you update your payment method. Lifetime licenses have no subscription to cancel.
No longer have Desktop installed? Open the customer portal and sign in with the email address you used at checkout.
Replacing a device
Open License → Replace device. SoraFiles sends a short-lived code to the purchaser email on the verified order. The address is masked in Desktop. After verification, the one-time replacement checkout opens; payment alone cannot bypass email verification.
| Monthly | Annual | Lifetime | |
|---|---|---|---|
| Personal | $0.99 | $0.99 | $19.99 |
| Team | $3.99 | $3.99 | $79.99 |
An unused Team seat activates without a replacement fee.
Where do I enter a promo code?
Enter a discount code in Dodo checkout before payment. SoraFiles Web remains free.
Need to work on a file now?
The free web tools remain available with no Desktop purchase required.